Hokkaido roads, Swiss memories, and full-service petrol stations On a recent road trip through Hokkaido – my first visit to Japan’s northern island after 30 years in the country – I discovered something I had almost forgotten existed in Japan: A straight road. Not just straight by Japanese standards. Properly straight. Some seemed to disappear directly into the horizon, without a bend, traffic light or elderly driver deciding to turn right at the last possible moment. One roa

A story about wine, customer service, and why Japan does things differently The other day, I ordered eight bottles of rosé wine from a large online retailer whose name I shall not mention. Not because I fear legal consequences. Mainly because they have just given me twelve bottles of wine for free, and I don't want them changing their minds. For reasons that remain unexplained, our household wine reserves had fallen to alarmingly low levels. The order was placed on Saturday,

Everyday routines revealing Japan’s culture, quirks, and how it's changing Japan is changing. Not everywhere. Not all at once. But occasionally, small experiences make you stop and wonder whether something is quietly shifting beneath the surface. At the same time, some things stubbornly hold onto the past. Some desired change doesn't happen. And sometimes you get it without asking for it. The other day, I visited our usual dry cleaner. It requires a ten-minute drive, but for

Japanese customer service at its most astonishing I've had to pay a few visits to my Mazda dealer lately (the latest one to get my Sat Nav updated, so as not to get lost on Tokyo's streets). Every visit reminds me of the high-quality customer service we enjoy here in Japan, although it can come with its quirks! From the moment I pull up, the adventure begins. As I back into a parking space (because nobody parks forward in Japan), a representative comes sprinting out like an O